Warranty Terms & Conditions

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under the Australian Consumer Law. Directed Electronics Australia Pty Ltd (Directed Electronics) warrants that this product is free from defects in material and workmanship for a period of 12 months from the date of purchase or for the period stated on the packaging. This warranty is only valid where you have used the product in accordance with any recommendations or instructions provided by Directed Electronics.

This warranty excludes defects resulting from alterations of the product, accident, misuse, abuse or neglect. In order to claim the warranty, you must return the product to the retailer from which it was purchased or if that retailer is part of a National network, a store within that chain, along with satisfactory proof of purchase. The retailer will then return the goods to Directed Electronics.

Directed Electronics will repair, replace or refurbish the product at its discretion. The retailer will contact you when the product is ready for collection. All costs involved in claiming this warranty, including the cost of the retailer sending the product to Directed Electronics, will be borne by you.


You agree to defend, indemnify and hold harmless SOHO and its subsidiaries and affiliates from and against any and all claims, proceedings, injuries, liabilities, losses, costs and expenses (including reasonable legal fees), including but not limited to, claims alleging negligence, invasion of privacy, copyright infringement and/or trademark infringement against SOHO and its subsidiaries and affiliates or the SOHO services, relating to or arising out of your breach of any provision of these terms, your misuse of the SOHO or SOHO services, or your unauthorized modification or alteration of products or software.


SOHO has a limited warranty on whereby SOHO warrants to you and only to you that the SOHO products will be free from defects in materials and workmanship for one (1) year from the date of your purchase of the on SOHO products (unless a longer warranty period is required by law).
The specifics of this SOHO limited warranty are at https://www.sohohome.com.au/warranty  

To the extent possible under governing law, other than the above product warranty for the SOHO products you understand and agree that the SOHO services are provided on an "as is" and "as available" basis. SOHO makes no warranty that the SOHO services will meet your requirements or that use of the SOHO services will be uninterrupted, timely, secure or error-free nor does SOHO make any warranty as to the accuracy or reliability of any information obtained through the SOHO services (including third party content), that any defects in the SOHO services will be corrected or that the SOHO products or SOHO services will be compatible with any other specific hardware or service. Further, SOHO does not warrant that the SOHO services or the SOHO servers that provide you with data and content are free of viruses or other harmful components. SOHO also assumes no responsibility for and shall not be liable for any damages caused by viruses that may infect your SOHO products, computer software, or other hardware.

You agree that SOHO is not an insurer and that SOHO is not providing me with insurance of any type. Any amounts that you pay SOHO for the SOHO service are not insurance premiums and are not related to the value of your vehicle or property, anyone else’s property located in your vehicle or premises, or any risk of loss in your vehicle or at your premises. If you want insurance to protect against any risk of loss at your vehicle or premises, you will purchase it. In the event of any loss, damage or injury, you will not look to SOHO to compensate you or anyone else. You release and waive for yourself and your insurer all subrogation and other rights to recover against SOHO arising as a result of the payment of any claim for loss, damage or injury.

SOHO’s equipment and services do not cause and cannot eliminate occurrences of certain events, including, but not limited to, fires, floods, burglaries, robberies and medical problems. SOHO makes no guarantee or warranty, including any implied warranty of merchantability or fitness for a particular purpose, that the SOHO equipment and services provided will detect or avert such incidents or their consequences. SOHO does not undertake any risk that you or your vehicle or property, or the person or property of others, may be subject to injury or loss if such an event occurs. The allocation of such risk remains with you, not SOHO.

Other than the above product warranty for the SOHO products, SOHO and its suppliers disclaim all warranties of any kind, whether express, implied, or statutory, regarding the SOHO equipment and any associated app/service. Including any implied warranty of title, merchantability, fitness for a particular purpose, or noninfringement of third party rights. Because some jurisdictions do not permit the exclusion of implied warranties, the last sentence of this section may not apply to you. SOHO hereby further expressly disclaims all liability for any claims for service failures that are due to normal product wear, product misuse, abuse, product modification, improper product selection or your non-compliance with any and all applicable federal, state or local laws. This warranty and warranty disclaimer give you specific legal rights, and you may have other rights that vary by state, province, or country. Other than as permitted by law, SOHO does not exclude, limit or suspend other rights you have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your state, province, or country. For our Australian Customers: please note that this warranty is in addition to any statutory rights in Australia in relation to your goods which, pursuant to the Australian consumer Law, cannot be excluded.


Under no circumstances will SOHO be liable in any way for any content, including, but not limited to, the loss of content, any errors or omissions in any content, or any loss or damage of any kind incurred in connection with use of or exposure to any content posted, emailed, accessed, transmitted, or otherwise made available via the SOHO app.

SOHO liability for damages, especially for breach of duty or obligation, delay in performance, non-performance, or malperformance shall be precluded, except when these are due to negligent breaches of any significant contractual duty or obligation on the part of SOHO. Any liability for negligence is limited to direct losses usually and typically foreseeable in such case. Should the claim for damages be based on willful or grossly negligent breach of contractual duty or obligation on the part of SOHO, the preclusion and limitation of liability mentioned in the preceding sentences will not apply. The preceding preclusion and limitation of liability will also not apply to claims for damages arising out of loss of life, bodily injury or health impacts for which SOHO may be liable, or for non-contractual liability.

Some states and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Additionally, this provision is not intended to limit SOHO's liability in the event of SOHO's willful or intentional misconduct.

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